FAQ

Product questions

How do I clean the Makeup Remover discs ?

Wash them by hand with water or directly in the washing machine.

How do I dry them?

You can simply hang them in the open air.

Do the discs work with waterproof makeup ?

Yes, just wet the disc with water.

Do they work with micellar water ?

They work great with micellar water and toner.

Do they last after weeks of use ?

They remain soft and there is zero shedding even after a month of use.

How big are they ?

They are the size of a hand, so it's perfect for cleaning your face as you can use two faces of the sponge.

Are they suitable for sensitive skin?

Yes, our microfiber is very soft for the skin.

General questions

How do I track my order ?

Once your order has been registered, you will receive an e-mail containing the tracking information for your package.

You can track your package on the tab of our website FOLLOW MY ORDER thanks to your email and your order number.

You will then be informed of the evolution ofthe delivery of your product.

What are the delivery times ?

Your order will be shipped in 2 to 3 days.

We want to make sure that you receive your order as soon as possible.

Once your order has been validated, it will be sent to our warehouse the next working day.

It will then be processed, packed and shipped. Depending on the speed of our delivery process and the availability of productsin our stock, delivery is estimated to take between 20 to 25 days.

Due to coronavirus, logistics might beslightly delayed. We are working to send packages and urge logistics providers to deliver you on time.

What are the return and exchange policy ?

We have set up a product return system.

We will refund you in full as soon as we have received the defective product within 30 days.

For more information about our refund policies, send us an email to our teamwho will answer you as soon as possible!

How secure are my personal informations ?

Our site is fully secure and hosted by an HTTPS server which ensures that you and all your personal information is protected.

We collaborate with VISA and Mastercard, among others, who are the world leaders in the viability of our shop and payment service.

What payment method do you accept ?

Flash Beauty accepts payment by American Express, Maestro, Master Card, Visa, as well as various local debit cards and other billing options. 

Where do you come from ?

Our company is based in France.

We ship our packages directly from our suppliers located outside of the US.

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